Featured Friday: Meet Christine H.

Featured Friday: Meet Christine H.

Christine started at Lifecare in October 2013 as a Parenting and Education Specialist and was promoted to the Team Lead of Parenting and Education in September 2016. Then, in January 2018, Christine took over managing the LifeCare Backup Care team. Prior to joining LifeCare, she worked in child care for over 15 years. In her free time, Christine enjoys spending time at the beach or camping with her husband and two children.

Q: What is your leadership style?
A: I put my team first and work to build a connection with each member of my team. I know that everyone receives feedback and coaching differently, so I adjust my style and approach based on what works for each team member.

Q: What team accomplishment are you most proud of?
A: I am proud of the Backup Care team on a regular basis. They continue to amaze me with the way that they help our members each and every day. Most of all, I am proud of the way they come together and work to ensure our members get exactly what they need.

Q: What are your goals for your team?
A: Provide support, education and great customer service to each member we assist. Increase case efficiencies to provide more timely service to our members. Be supportive of each other.

Q: What traits help someone be a successful part of your team?
A: To be successful in Backup Care you must be a critical thinker, have good problem-solving skills and be very detail oriented. Most importantly, you have to be personable and be able to actively listen to each member’s needs.

Q: What are some memorable cases you’ve assisted your team members with?
A: There is one specific case that I worked on as a Parenting and Education specialist that I will never forget. The member called in looking for after school care for her three children. She was in a domestic violence situation and was getting everything in order to be able to get out of her current situation. I was touched by the member’s strength and how important it was for her to get herself and her children out of that situation. We were able to provide the member with a few care options that had availability for her children in their after-school program. I was so grateful to be able to help.

The majority of the Backup Care cases that stand out in my mind are those where we really helped our members in need. An example is finding last minute care for their children when their regular center closed due to power outage from a hurricane.

Q: What is the best part of your job?
A: The people I work with. I have learned and grown so much in this job and at LifeCare, and it’s because of the people that I am surrounded by. Everyone works great together and is supportive of each other.

Q: What advice would you give to someone who doesn’t know how LifeCare can help them?
A: LifeCare is more than just an employee benefit program. We have supportive, caring customer services representatives who truly care and are dedicated to helping you find a solution for your needs.

Q: In your opinion, what makes your team so special?
A: My team is so special because they really love what they do. The Backup Care specialists have a passion for helping others and show that in the work they do every day. I am very proud of each and every one of them.

Stay tuned every month for a new feature on our industry-leading, talented team of employees. If you’d like to learn more about how we can support your employees, contact us here or call us at (866) 675-3751.