COVID-19 Support & Resource
At LifeCare, we’re committed to providing our clients and their employees with the highest level of personalized support and resources to help them and their families with whatever they may be facing.In the face of the global coronavirus (COVID-19) pandemic, we’ve been working around the clock to help our clients and their employees solve the unique challenges they’re experiencing during these difficult and uncertain times.
To ensure the health and safety of our team operating at full capacity, we’re in compliance with our state and local government directives and shifted to a 100% remote work staffing model. We were well prepared for this action and are currently running with normal business operations.
As the situation develops, we’re managing unprecedented call volume. Our specialists are available 24/7 to support members through this time. For example, we saw an 800% spike in our backup care utilization in just one week. Said another way, that’s basically two months of volume in less than a week.
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Our LifeCare team has also assembled resources that are front and center on our website to help members. We’ve distributed flyers and emails in both English and Spanish and published articles, webinars, guides and more to help members plan, prepare and stay safe on topics including:
- Accessing the most up-to-date information
- Working remotely
- Managing stress and anxiety
- Keeping kids learning
- Protecting yourself from the financial impact of coronavirus
- Preventing cabin fever
- Home fitness tips
- Recipes for hunkered down cooks
- Taking care of your mental health
Additionally, the LifeMart team has shared discounts they’ve assembled for members to help make their time at home easier, such as:
- Food and home delivery
- Home office equipment and accessories
- Remote meeting services
- Tutoring services
- Download and streaming services for entertainment, education and fitness
- Costco and Sam’s Club discounts
- Health & wellness products and services
- Online training and educational resources
At LifeCare, we are always here for our clients and their employees, and we’d like to be here for you, too. If you have any questions or concerns, or would like to learn more, please reach out any time.You can also read our recent post here about programs that support employees during these uncertain times.
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